Policies

• To ensure that we can accommodate all of our clients, we require a credit card to reserve any appointments at our salon. This is to help us manage our schedule and provide timely service to all of our clients. Rest assured that your credit card information will be kept secure and confidential.

• We absolutely understand the need for flexibility and respect how valuable your time is. We will do everything in our power to accommodate your schedule and would ask that you, as a client, do the same.  In an effort to make sure scheduled appointments flow smoothly, we ask that you confirm or cancel appointments 48 hours in advance. 

• We realize that unexpected circumstances may require schedule adjustments. If you need to cancel or reschedule an appointment, we respectfully require that you provide at least 48 hours notice. A cancellation or request to reschedule made less than 48 hours in advance will invoke a cancellation fee. The amount charged will be $50 per hour scheduled. In case of a true, unforeseen, and unavoidable emergency, a cancellation fee will be charged, but part or full amount of it may be deducted from your future appointment cost.

• If you do not show up for your scheduled appointment, you will be responsible for the FULL appointment charge. You can only schedule future appointments once this fee is paid in full.

• We will do our best to accommodate, but if you are more than 15 minutes late. you may be asked to reschedule. If you are asked to reschedule this will be considered a cancellation, and will invoke a cancellation fee.  If you are running late, please contact the salon as soon as possible. 

• Please let your stylist know within five days if you are unhappy with your services. We need to know or will be unable to fix it. We strive to go out of our way to make our clients happy, and when someone isn't, we try our best to make matters right. That being said, not achieving desired final results in one session, when we have discussed in your consultation that it may require multiple sessions, does not constitute a "re-do." Once again, if there is an issue, we will do our best to ensure you are 100% happy with your hair. 

• Please note that our salon does not offer refunds for hair services. We strive to provide the best possible service to our clients and stand by the quality of our work. If you have any concerns or issues with your hair service, please do not hesitate to bring them to our attention and we will do our best to address them. Thank you for your understanding.